- If you know your username and have access to the email you signed up with, request a new password and follow the instructions you receive.
- If you only know your Neopet’s name, create a new account and search for your old Neopet. Use the username on the pet’s profile to reset your password.
- If you have no access to your original email account or don’t remember any of your account details, submit an account access request to the Neopets Help Center.
Finding Your Account Information
Look for a sign-up confirmation in your email. If you still have the email address you originally signed up with, search for "Neopets" in your inbox or archived mail. The original sign-up email will at least tell you the name and email address associated with your account. It may also give you other info, depending on when you signed up.
Find your old Neopet’s profile on the site. If you remember the name of any of your Neopets, you can search for them and find the username attached. However, you must be logged in to Neopets to search for other users' pets. Visit the Neopets home page and find the navigation bar. Click on Play Neopets. You'll be brought to a sign-in page. Register for a new account if you don’t have an active one. Once you’re logged in to a new account, find the search bar at the top of the page and type in the name of your Neopet. If you get the name right, click your Neopet to visit its statistics page.
Find your account name on your pet page. Look for the "Owner" information on your pet's statistics page and write it down. The first part is the name you used to sign up. The second part (linked and inside parentheses) is your account name. Use your account name when you try to log in. If you don’t remember your pet name, click Forgot your Username on the login page. The page will then prompt you to enter your email. If you don’t remember or have access to the email you used to sign up, click Submit a Request. Very old accounts did not require email accounts to sign up, so these users will have to submit a request.
Use your username to request a password reset. Sign out of the account you’re currently logged in with. Return to the Neopets login page and click Forgot your Password, or go directly to the password recovery page. Enter your username, which will then send your password reset instructions to the email associated with that account. If you can still log in to that email, you should see a password reset email arrive within fifteen minutes. If you think you have the right email account but don’t see your password reset email, wait one hour and check your Spam folder before trying again. If you don’t remember or have access to the email you used to sign up, click Submit a Request.
Find the birthday you used to create your account. If you successfully recover both your username and password, you’ll still need to enter the correct birthday to log into your account. Neopets requires this as a security measure for users who haven’t logged in for several months or years. You only get three guesses, so don't guess completely randomly. Start with your real birthday, especially if you were over 18 when your account was created. Enter other dates you might have used, like the birthdays of friends or family members. Try January 1, 1900 (an obvious fake option if you were pretending to be over 18) or the actual day and month of your birthday but with different years.
Submitting a Request
Click “Submit a request” on the recover username page. Once you find the submit a request form, enter your current email address and the username of the account you’re trying to access. Select your Neopets Category as “Account Access Appeals” or “Frozen Account Appeals.” Write something in the subject, like “Recover an old account on Neopets.” Write a description of your problem with any information you remember about your account, including names of Neopets, whether you purchased Neocash, the names of your Neofriends, or special items you had in your closet. Optionally, enter the email and birthdate you used to create your account, as well as the city/state you registered the account in.
Wait for a response from Neopets customer service. You'll usually get an email within a few days, but it may take two weeks to a month. Sending a new ticket will not speed up the response. Once they respond, here are the most common next steps: If they ask for information about the account, answer their questions as thoroughly as possible. They might ask for the names of items in your safety deposit box, what you spend Neocash on, major trades/auctions, or any warnings you received. These questions are all designed to verify that you are the true account owner. If they're satisfied, they will send you the correct birthday and password. If your account is classified as a “sensitive” account—meaning you had rare items, pets, or a large amount of Neopoints or Neocash—you may have to answer additional security questions. If the support team says that your old account was frozen, follow their instructions to fill out a new ticket requesting that the account be reactivated. You will need to include as much info about your account as possible.
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