How to Resolve the SC/5C/5E Error Code on Your Samsung Washer

Clean the drain pump filter.

Lint and debris can clog your filter and prevent it from draining properly. To clean this filter, follow these steps: Find the access door for the drain pump filter on the front of your washing machine (usually in a lower corner). Get a towel and shallow dish ready to collect any water that comes out when you open this door. Either press on the door or use a small, thin tool, like a coin, to pull the door open. How you can open the door depends on the model of washer you have, so check your manual for instructions on opening it. Pull out the emergency drain hose and position it over your shallow dish, then remove the cap on the hose and wait for it to stop draining. Replace the cap on the hose and put it back into the door. Turn the drain filter anti-clockwise to remove it from its housing. Remove debris from the filter. You can wash it in warm water to clean it. Wipe the inside of the housing with a damp cloth to make sure nothing is building up inside the filter. Replace the filter and turn it clockwise to tighten it into place. Close the access door.

Check that the drain hose is correctly positioned & installed properly.

A kink in the hose can prevent the washer from draining. There are two different installation types for the drain hose: For spigot connections: make sure the blanking cap is removed, that the hose is pushed in completely, and that there are no kinks or sharp bends that can constrict water flow. For standpipe connections: make sure the hose is secure with hose clips, that it is at least 60 cm above the floor, that the standpipe covers the hose completely, that there is no more than 150mm of the drain hose inside the pipe, and that there are no kinks or sharp bends that can prevent the flow of water.

Check the drain hose for blockages.

Blockages prevent your washer from draining. To check your drain hose: Turn off the power to your washing machine from your circuit board and unplug it from the wall. Remove any laundry from the drum. If the door is locked shut, here are some ways that you can unlock it. Pull the laundry machine away from the wall so you can comfortably fit behind it. Find the drain hose. It's usually the thickest hose and is connected to a drainpipe instead of a tap. Detach the drain hose from the washing machine. You might need a screwdriver to do this. Detach the drain hose from the other end. Use a long, thin tool like a straightened-out hanger or a plumber's snake tool, to remove material and debris that's creating the blockage. Reconnect the hose at both ends, push the washer back in, turn the power on, and run a test load to see if you fixed the error.