Great Ways to Get in Touch with Flipkart Customer Support

Communicating Digitally

Find your issue in the online Help Center. Go online to Flipkart’s official Help Center and see if can find any helpful information. Search in the “Resolve Issues” section to find FAQs regarding non-order related issues. If your current problem relates to a recent order, login to your Flipkart account and select the “Recent order” or “Current Issues” button. You can find the online Help Center here: https://www.flipkart.com/helpcentre. If your question involves a common topic like Flipkart Plus or cancellations and returns, look at the “Help Topics” tab instead.

Send a personalized question if you can’t find the information you need. Log into your Flipkart account so you can fill out a form to send a more detailed message to the customer care team. If your question involves an order you placed, choose the “Recent orders” tab when asking a question. If your problem is more generalized, then ask it through the “Current Issues” channel. If you have a question about returns, check the list of non-returnable items listed on the “Cancellations and Returns” page in the Help Center. Flipkart doesn’t have a live chat option. If you’d prefer to speak to a real person immediately, try calling instead.

Wait to receive a reply on your account. Check online every few hours to see if you’ve received any notifications from the customer care team. If you don’t receive a reply right away, wait a day or so before sending an additional message. To be safe, also check the phone number and email registered with your Flipkart account for possible updates. If you’re in a rush, consider calling the company instead.

Tweet your question or concern at Flipkart's customer care Twitter account. Reach out to Flipkart’s customer care team via Twitter by sending a message or tweet to @flipkartsupport. If your issue is urgent, send them a direct message on the platform. If your message is more casual, feel free to tag them in a public tweet. You can find their Twitter profile here: https://twitter.com/flipkartsupport. For example, try sending them a message like this: “Hello! I just ordered something on the website, but the purchase isn’t showing up on my profile. What should I do?”

Try messaging the company on their official Facebook page. Shoot Flipkart a message on Facebook if you don’t feel like calling them or using the online help center. Log into your Facebook account to look up Flipkart’s official page, and click on the message icon to talk with them. You don’t have to follow them on Facebook to send them a message. Find them on Facebook here: https://m.facebook.com/flipkart. If you’re using a cell phone, you can also use the “Messenger” app to reach Flipkart. For instance, try saying something like: “Hello! I recently received an order from your company, but one of the pieces was missing. Who should I talk to about this?”

Reaching out by Phone or Letter

Call the Flipkart Help Center directly for assistance. Talk to a real customer service agent by dialing 1 800 208 9898. Keep in mind that Flipkart is a very large company, and it might take several minutes to connect with someone who can help. If you’d like to be helped right away, try calling in the morning instead of the afternoon. Although their phone lines are open 24/7, customer care associates get the least traffic at 9 AM (GMT +5:30). On average, each caller has to wait about 15 minutes before being helped by a customer care associate. Flipkart doesn’t have an official complaint number. If you have any issues at all, this is the number to call.

Plan out your message before writing a letter to Flipkart. Send a handwritten or typed letter if you feel really passionate about some aspect of Flipkart’s service and customer care, like the shipping time or refund process. First, keep your audience in mind—while your letter probably won’t reach the company’s founder, there’s a good chance that it’ll reach a customer care representative. Think of something concise yet meaningful to say so you don’t take up too much of someone’s time. For example, try starting your letter off like: “Dear Flipkart Customer Care, I’m writing to thank you about your diligence in handling the issues with my order refund.”

Mail your letter to Flipkart’s corporate address. Bring your letter to the post office, or do whatever you’d normally do when mailing a letter. Be sure to write in the correct address, and use the correct amount of postage stamps. Address the envelope as follows: Flipkart Internet Private Limited/n Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block/nKoramangela, Bangalore - 560034/nKarnataka, India. Keep in mind that Flipkart’s corporate and postal addresses are identical.