BANGALORE: Bangalore-based Ion Exchange Services Limited (IESL) is the leader in providing services for any make and type of water and waste water treatment plants in India and overseas across diversified sectors such as pharmaceuticals, breweries, food & beverages, hotels, hospitals, software technology parks, to name a few. IESL is the largest organised service network in water treatment Industry across Asia. Dinesh Sadasivan, CEO of the company spoke to City Express on the importance of water management services and the company’s growth plans.Can you tell us about the activities of IESL?Ion Exchange Services Limited (IESL) is a 25 year old service company, offering total water management services to industries as well as institutions. The company was formed with an objective of offering comprehensive & prompt service delivery to customers across India and end to end solutions pertaining to water & waste water treatment plants of any type and any make. IESL is the only largest, organised and branded service provider in India in the field of water & waste water treatment. With a service network of 10 branches across India and Nepal, territorial presence in over 70 locations and a workforce of over 1500 employees, IESL has the wherewithal to support customers located anywhere in the country, within 12 hours of intimation. What exactly is the role of water management services?The primary objective of water management services is to optimize usage of water as also conserve and reuse it for sustainable development. This is achieved through efficient operation & maintenance of related equipment, right from source of water to utilisation (in processes/applications) and then to waste water (domestic and industrial) and ultimately recovering maximum amount of water for re-use for various applications. A good water management services also leads to reduced operating costs and zero down times. The gamut of services IESL offers, which facilitates for various aspects of water management services includes erection & commissioning of water & waste water treatment plants (of any make and type), annual maintenance contracts, Operation & Maintenance Contracts, planned preventive maintenance services, laboratory services for water testing, supplies of genuine spares & consumables, consultancy for water audits & technical training services, modification & up-gradation of existing water & waste water treatment plants to economize the operation, supply of water (BOO/BOOT contracts) etc.What kind of market opportunity does India hold for your services?Market opportunity for IESL in water management services is unlimited. Considering the fact that every water/waste water treatment plant sold either by Ion Exchange India Ltd; or any other plant manufacturer is an added potential customer for IESL, as IESL’s scope of services starts right from erection & commissioning of the plant to providing various customised services, sale of spares & consumables and up-gradation when warranted. IESL primarily focuses on the medium and light segment of industries & all institutions. With government policies & regulations on water utilisation & disposal getting more stringent by the day, industries & institutions alike realize the need of a quality service provider who can assist them comply with the regulations, while they can focus on their core business domains. Also, considering the fact that many organisations are now realising and contributing towards the cause of a cleaner & greener environment, the need and demand for a quality service provider to enable these organisations achieve their environmental goals, is on the rise. This is where IESL currently comes in to address & assist them on the “water” element of the environment. What are the main benefits of using your services?First and foremost is the fact that IESL is a branded quality conscious company and hence customers get quality services from well trained service personnel of the company with genuine spares, consumables and technical solutions. No ‘one time’ sales approach or quick fixes. Customers having multi-location presence can be rest assured of uniform service delivery and customised services for their water/waste water treatment plants across all their units, by opting for a branded single service provider in IESL having presence all across India. This also results in cost savings arising out of better prices available for all genuine spares & consumables, due to economies of scale. Apart from the multi-location presence, the technical competency of IESL in water is second to none. We invest a lot in training our service personnel.
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