How to Maintain Professional Boundaries in Social Work

Establishing Rules of Contact

Tell your clients what numbers to call in a crisis situation. It is important to provide all of your clients with a list of numbers to call in an emergency. Otherwise, your clients may try to contact you and only you. Make sure that you provide your clients with numbers for your office, an after-hours answering service, 24 hour call centers, emergency services, and local community organizations. In most crisis cases, the client should be directed towards calling the emergency services, not you.

Refrain from giving out your personal contact information. Telling clients to contact you at all hours and giving out your personal cell phone number, e-mail, or home address, may lead to an unprofessional dynamic. It may also cause your client to lose trust if for some reason you do not answer your phone or you cannot help. Always provide a professional work email, phone number, and office location for your clients to use to contact you. It's great to care and be invested in your clients, but you shouldn't cross any clinical or therapeutic boundaries in the process. Although there are therapy techniques that require that clients are able to contact you at any time, such as Dialectical Behavior Therapy (DBT), that's not valid during a crisis.

Protect your privacy on social media. Your client might be tempted to "friend" you on Facebook or another form of social media. But interacting with your client in this context could breach professional boundaries. Make sure your Facebook settings and other on-line profiles are set to private or limited to people you have approved to follow you. If your client can access information about you publicly on-line, this could lead to a conflict of interests. Similarly, do not seek out information about your clients on-line that is private or irrelevant to your work with that client.

Maintain confidentiality. It is imperative that you do not disclose the details of your client's struggles outside of a professional context. Do not discuss your client with your friends or family members at social gatherings. If you disclose confidential information relating to your client, he or she must sign a valid consent form which gives you permission to do this. If you are discussing confidential information with fellow colleagues or a supervisor, then make sure this is done in private. Do not discuss it in hallways, stairways or other public places where it can be overheard.

Demonstrating Professional Interpersonal Behavior

Establish clear physical boundaries, since they are extremely important to your work. One of the most effective ways to establish clear professional boundaries is to let your behavior set the standard for your meetings with your client. It is important that you do not touch your client in any inappropriate way. Inappropriate forms of touching might include hugging, caressing, or holding your client's hand. While you might think these gestures show compassion or care, it is possible they could make your client feel uncomfortable and as if he or she is in an exploitative dynamic. Ask yourself if there is even the smallest possibility your client could be psychologically harmed by your touching. If yes, then avoid making physical contact with your client. In some cases, hugging a client may be appropriate. For example, if a client asks for a hug during your last session together, then that would be appropriate. If you work with children or the elderly, then hugging and hand holding may be appropriate sometimes as well. Remember: boundaries aren't universal. Instead, they depend on the individual relationship. For instance, the boundaries you have with a spouse or child are much different than the relationship you'll have with a client. Your relationship with someone should be confined to the appointments that you have set and the boundaries that you have set, and these should be consistent with all of your clients.

Dress appropriately. Your style of dress will also signal professional boundaries to your client. Slacks, blazers, blouses, and knee length skirts and dresses are generally appropriate forms of dress. Avoid wearing any form of low-cut or revealing clothing. This could make your client feel deeply uncomfortable and establish an exploitative dynamic between you and your client.

Use appropriate language. Avoid using profanity, even if your client often speaks this way. You should also avoid using derogatory language, like insults or slurs, even if your client uses this type of language. Make sure your language is always appropriate so your client knows that you are trustworthy and professional.

Refrain from discussing your personal life. You might feel the urge to discuss your personal problems or difficulties in order to relate to your clients. But your clients benefit more from your professional expertise than your personal life experiences. When you discuss intimate, personal details of your life with your clients, it could confuse your clients about the nature of your relationship and this could be distressing for your client.

Avoiding Dual Relationships

Watch for conflicts of interest. Dual relationships are relationships in which you interact with your client in a setting separate from your professional work. If you are a social worker in a small community, there is a chance you might meet your client in other contexts, such as church, school or in another social setting. Try to limit contact with your client in these situations. The more time you spend with your client outside of a professional context, the greater the opportunity for a breach of professional boundaries. For example, if you attend the same church as your client, avoid joining the same volunteer committee or attending the same Bible study class as your client. If you run into a client while in the gym or at the grocery store, then try to minimize the encounter. Be polite and professional but do not linger in a social capacity. You should not ignore your client, but do not start a social interaction unless your client approaches you. Do not approach your client. Similarly, do not agree to do favors for your clients outside of a professional setting. Don't agree to give rides to your client or to babysit for your client. This can easily compromise professional boundaries.

Prohibit sexual relationships with your clients or former clients. Sexual or intimate relationships with your current clients are unethical and inappropriate. You cannot have sex with a former or current client and you cannot accept a client with whom you have had an intimate relationship. You may lose your job or be prosecuted for doing so. Former clients could also be harmed by a sexual relationship due to your privileged knowledge of their case work. Never enter into a sexual relationship with any of your clients' relatives or close friends either. These relationships could also potentially exploit your clients and their treatment. If you find yourself developing romantic feelings toward your client, excuse yourself from the case and refer the person to another social worker.

Decline to enter into financial relationships with your clients. You must never give your client money or accept money or gifts from your client. Do not engage in relationships where your client gives you additional money or gifts for things unrelated to social work. Do not borrow money from or lend funds to current or former clients. These are actions that can easily confuse your client and put your client in an exploitative position in relation to you.

Nurturing Your Non-Professional Life

Cultivate friendships outside of work. One of the best ways to maintain professional boundaries is to have a clear line between your professional life and your social life. Keep in touch with old friends from high school, college or your field work rounds. If you are new to a city, try joining volunteer groups, church groups or intramural sporting teams for basketball, running, baseball, etc.

Participate in activities you love. If you enjoy reading, watching movies, taking photos, acting in community theater plays, singing in a local choir, then make these activities a robust part of your social life. Try to find a hobby that gives you regular, weekly activities. Having something regularly scheduled outside of work will help you maintain professional boundaries while also reducing stress in your daily life.

Leave work in the office. Establish clear boundaries for yourself away from the office. Do not check your work email, voicemail or take professional calls when you are at home or on vacation. You can still be an excellent social worker without being available to your clients 24/7.

Consider finding a therapist. Social work can take a huge toll on your mental and physical health, so it is important for you to find someone to talk to about your emotions. Talking to a therapist can help you to feel more balanced and it can also prevent you from being distracted from your own problems during your time with your clients.