Simple Ways to Erase and Reset Your Computer So You Can Start Over

• If you're using Windows 10-11, go to Update & Security to reset your computer to like-new settings.
• If you have an installation disk, flash drive, or file for any version of Windows, use that to reinstall your OS and clean your drive.
• If you're using Mac, start macOS Recovery and go to "Utility Disk" to clean your computer.

Windows 11-10

Open Settings. Press Win + I to open Settings on your computer. Alternatively, click the gear icon in the Start menu.

Click Update & Security (Win 10) or System (Win 11). For Windows 10, you'll see the option centered near the bottom of the menu. In Windows 11, this option will be in the menu on the left side of the window. If you're using an older version of Windows 10, a version older than 2004, you'll need to click "Windows Defender" instead to start "Fresh Start." Once you've navigated to Windows Defender, go to Device performance & health > Additional info (under Fresh Start) > Get Started. Using an older version of Windows comes with security and compatibility risks, so keep Windows updated.

Click Recovery. Windows 10 has an Windows Update = Windows icon while Windows 11 shows you an icon that looks like a hard drive with a refresh arrow on top of it.

Click Reset this PC (Windows 10 only). Users with Windows 11 will see a "Reset this PC" section and don't have to click anything to expand that menu. Skip this step if you're using Windows 11.

Click Get Started (Win 10) or Reset PC (Win 11). Select "Keep My Files" if you don't have a backup that you'd like to use. Follow any other on-screen prompts, then wait for the wipe process to initialize. Your computer will restart once the process is completed.

Older Windows

Obtain or create a Windows installation disc or USB drive. The easiest way to wipe your computer and start over is to use a Windows installation disc or USB drive. This will need to be the same version of Windows that you currently have installed. For example, if you use Windows 7 you'll need a Windows 7 installation disc. You can either use the disc that came with your computer, or you can create one yourself. You'll need a blank DVD or a USB drive with at least 4 GB of storage: Windows 7 - Use your product key to download the ISO file from Microsoft. Then download the Windows DVD/USB Download Tool to create an installation DVD or USB drive using the ISO file that you just downloaded. Windows 8 - Visit the Microsoft Windows 8.1 download page and click the "Create media" button. Run the tool and follow the prompts to download and create an installation DVD or USB drive. Windows 10 - Visit the Windows 10 download page and click the "Download tool now" button. Follow the prompts in the tool to download the Windows 10 files and create an installation DVD or USB drive.

Back up any files that you want to save. When you wipe your computer and reinstall Windows, all of the files on the drive will be erased. Make sure that you save any important files to another location, such as an external hard drive or a cloud storage service. Any programs that you have will need to be reinstalled after you're finished. See How to Back Up Data for instructions on backing up your important files.

Boot from the installation disc or USB drive. After everything important has been backed up, you're ready to start the wipe and reinstallation process. You'll be booting your computer from the installation disc or drive instead of your hard drive. You'll need to set your computer to boot from the installation disc or drive that you just created. The process is different depending on if your computer came installed with Windows 7 or earlier or with Windows 8 or later (BIOS vs. UEFI). Windows 7 or earlier (BIOS) - Reboot your computer and then press the BIOS, Setup, or Boot key. This key will be displayed on the screen while your computer is booting before Windows loads. Typical keys include F2, F10, F11, or Del. Open the BOOT menu and set your DVD or USB drive to be the primary boot device. Windows 8 or later (UEFI) - Open the Start menu and right-click on the Power button. Hold down ⇧ Shift and click "Restart." Select "Troubleshoot" from the menu that appears, and then "Advanced options." Click the "UEFI Firmware Settings" button to open your UEFI menu. The Boot section of this menu will allow you to change the boot order so that your computer boots from the USB or DVD drive.

Start the installation process. Press any key on your keyboard when prompted to load the Windows Setup program. It may take several minutes to load all of the necessary files.

Select your language options. Before installation begins, you'll be prompted to select your language preferences. Click "Install now" to begin the installation after making your selection.

Enter your product key. You'll be prompted for your Windows product key if you're installing Windows 8 or later. If you're installing Windows 7, you'll be asked for the product key after installation is complete. You can skip this step if you want to enter your product key later.

Select the "Custom" installation option. This will allow you to delete all of the data on your computer and start fresh.

Select the drive that Windows is currently installed on. It will be listed as a "Primary" drive, and will usually be labeled with your Windows version.

Click the "Drive options" button and then click "Delete." This will delete the partition and remove all of the data on the partition. It will be turned into "Unallocated space." You can repeat this for any other partitions that you want to remove and combine into your main one. Any data on these partitions will be deleted as well. Click "Extend" to combine block of unallocated space into a single partition. You can split your partition into multiple partitions if you want. This may be useful for file organization. Select the unallocated space and click "New" to create new partitions from the unallocated space. Just make sure the partition you intend to install Windows on is at least 20 GB in size.

Select the partition you want to install Windows on and click "Next." This will begin the installation process for Windows. The copying and installation will take around 20 minutes.

Create your user account. After the files have finished copying, you'll be prompted to create your user account. This account will have administrator privileges. You'll also be prompted to enter a name for the computer. This is the name that will identify your computer on the network.

Enter your product key (Windows 7). If you're installing Windows 7, you'll be prompted to enter your product key. You can skip this for now if you intend to enter your key later.

Choose your Windows Update settings. Most users should select the "Recommended" options to ensure that everything stays up to date and secure.

Set your date and time. Your computer should automatically select the correct date and time, but you may have to make manual adjustments.

Identify the type of network you are connected to. Choose the type of network that best matches your environment. This will affect your network security and sharing settings.

Start using Windows. After selecting your network type, you'll be taken to the Windows desktop. If you didn't enter your product key earlier, you'll be prompted for it now.

Mac

Back up any important files. When you reinstall OS X, all of your files will be deleted. Make sure you copy all of your important documents, pictures, videos, and other files to a safe location, such as external hard drive or cloud storage service. See How to Back Up Data for instructions on backing up your important files.

Restart your computer or laptop in macOS Recovery. If you have an Apple Silicon processor (Macs from 2020 and newer), press and hold the "Power" button on your Mac, then click Options > Continue. For Macs with Intel chips (Macs older than 2020), press and hold Cmd + R.

Select the Wi-Fi network you want to connect to. You may be prompted to select the network you want to connect to. If you don't have Wi-Fi, you'll need to connect via Ethernet. You'll need an internet connection to reinstall your OS. You can also click the Wi-Fi icon in the upper-right corner and select the network you want to use.

Open "Disk Utility" from the Recovery menu. This will open a new window displaying all of the installed drives on your computer.

Select your hard drive and click "Erase." You can leave the settings that appear at their default and give the drive a new name if you'd like. Click "Erase" to confirm. Close Disk Utility once the erasing process is complete to return to the Recovery menu.

Select "Reinstall OS X" and click "Continue." This will open the OS X installer. You will be notified that your computer will be verified with Apple.

Read and accept the license agreement. You'll need to confirm that you accept this to proceed with the installation.

Select the drive that you want to install OS X on. Choose the drive that you just erased in Disk Utility.

Wait for the files to download. The installer will begin downloading the files necessary to install OS X. The time this takes will depend on your connection speed.

Select your region and keyboard. These should be selected correctly by default.

Connect to your network. Select your wireless network and enter the password to connect to it. If you are connected via Ethernet, you won't be prompted to select a network.

Choose to transfer information. You can restore a Time Machine backup or transfer files from a Windows PC. If you choose either of these, follow the prompts to transfer the files. To set up as a fresh computer, select "Don't transfer any information now."

Sign in with your Apple ID. This will give you access to the Mac Store and your iTunes purchases.

Create an account. By default, OS X will use your Apple ID as your computer account. You can choose to create a local account instead.

Finish the setup process. You'll be taken through a few more minor setup screens before you are taken to your fresh desktop.