New Delhi:: Prepaid mobile subscribers now have more reasons to cheer as the Telecommunications Regulatory Authority of India (TRAI) on Monday asked the telecom operators to waive off the processing charge on the top-up cards, resulting full talk time on such recharges.
Users will now have to pay just an administrative fee not exceeding Rs 2 per recharge and other applicable taxes, TRAI said.
The regulator said it was brought to the TRAI notice that telcos were deducting a fixed amount even for recharges exclusively meant for providing talk time to subscribers who already have validity.
Such subscribers had already obtained validity by paying a fixed fee. The authority felt that levy of a second processing fee when the customer buys talk time through exclusive top-ups is unjustified, TRAI said.
This is one among many initiates taken by the regulator in its latest policy directives for making the telecom service more consumer friendly and transparent.
The regulator has also asked the operators to make the tariff related information available in regional languages also other than English as operators would now venture into semi-urban and rural areas where local language is the primary mode of communication.
The regulator also said that existing customers on the lifetime plans can migrate to new lifetime plans with lower entry fee without having to make additional payment or recharges.
The notifications are effective from September 15 and applicable on all subscribers — both new and existing.
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