The new government is planning a 100-day special campaign for grievance redressal of complaints made by citizens specific to corruption and cyber frauds, News18 has learnt. This could be launched soon after approval.
It is part of the Narendra Modi government’s mission to combat corruption and address the rising complaints from citizens regarding cyber frauds of various kinds, including related to credit cards. Complaints regarding non-grant of family pension to kin of government servants who have passed away, will also be taken up on priority in this 100-day special campaign.
The government is planning to introduce a feature of enabling citizens to lodge grievances on WhatsApp using an AI chatbot and introduce a regional language and voice interface on the existing platforms.
The average closing time of public grievances lodged on a central portal has been brought down to 10 days as on March 31, 2024 compared to around 28 days in 2019. Nearly 21 lakh complaints from citizens were received on the portal in 2023, up from about 19 lakh in 2022.
Around 9.58 lakh complaints had already been received this year till March. A new feedback call centre was opened by the government in 2022 to promote accountability and improve the quality of resolving grievances. Over 13 lakh calls were made to citizens since to know their feedback.
As part of the 100-day plan, the government is also planning to launch a mobile application of its official portal for receiving grievances as well as build a new technology platform for the portal.
CPGRAMS, the official portal of citizen grievances, has seen many improvements in the last five years in order to encourage people to file complaints easily and get them resolved in minimum time.
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