Anupam Mittal, the CEO of Shaadi.com and a judge on Shark Tank India has taken to social media to express his discontent with IndiGo Airlines for what he describes as “inhumane” treatment towards the passengers.
Mittal’s grievances stem from two separate instances of significant flight delays he experienced while flying with the budget carrier. His first ordeal unfolded during a flight from Delhi to Mumbai, where passengers were left waiting on the tarmac for over 45 minutes without air conditioning, purportedly to reduce costs. The second incident occurred on his return journey from Mumbai to Delhi, where the delay stretched to over two hours, yet no refund was offered to the inconvenienced travellers.
In a scathing post on X, formerly Twitter, Mittal called out IndiGo, questioning the airline’s practices and urging regulatory intervention. “Kya ho gaya tumko IndiGo,” he wrote. “Mum-Delhi > 45-minute delay on the tarmac without AC so u can keep costs down. Del-Mum > 2 hr delay but will not refund the ticket. DGCA this is inhumane and should be made illegal,” he added, tagging the Directorate General of Civil Aviation in his plea for action.
kya ho gaya tumko @IndiGo6E Mum-Delhi > 45 minute delay on tarmac without AC so u can keep costs down. Del-Mum > 2 hr delay but will not refund the ticket @DGCAIndia this is inhumane & should be made illegal— Anupam Mittal (@AnupamMittal) February 7, 2024
IndiGo, currently grappling with a surge in passenger complaints and public outcry, responded to Mittal’s accusations. In their statement, the airline apologised for the inconvenience caused and provided explanations for the delays. They cited a medical emergency as the cause of the two-hour delay on the Delhi-Mumbai route while attributing a 30-minute delay on Mittal’s Mumbai-bound flight to unforeseen traffic congestion.
“Mr Mittal, we extend our sincerest apologies for the inconvenience caused by the delay of your morning flight from Mumbai, which was inadvertently delayed by 30 minutes due to unforeseen traffic congestion,” IndiGo expressed.
Mr Mittal, we extend our sincerest apologies for the inconvenience caused by the delay of your morning flight from Mumbai, which was inadvertently delayed by 30 minutes due to unforeseen traffic congestion (1/3)— IndiGo (@IndiGo6E) February 7, 2024
“Additionally, we regret to inform you that the delay on the Delhi-Mumbai route resulted from an unexpected medical emergency on the incoming flight.” According to them, they recognise the significance of timeliness and the consequences that such tardiness can have on one’s itinerary.
Additionally, we regret to inform you that the delay on the Delhi-Mumbai route was a result of an unexpected medical emergency on the incoming flight. Please rest assured that we understand the importance of your time and the impact such delays can have on your travel plans.(2/3)— IndiGo (@IndiGo6E) February 7, 2024
IndiGo concluded its response by expressing genuine regret for any inconvenience experienced by passengers.
We genuinely regret the inconvenience this would have caused. ~ Thanks, Team IndiGo (3/3)— IndiGo (@IndiGo6E) February 7, 2024
Shares of InterGlobe Aviation, the operator of IndiGo, surged over 5 percent to reach an all-time high on Monday following the release of robust third-quarter results. IndiGo’s stock saw a substantial increase, climbing up to 5.5% to attain a new peak of Rs 3,301.40 per share on the BSE. In the third quarter of fiscal year 2024, the company’s revenue from operations experienced a significant increase, rising by 30.3% year-over-year to Rs 19,452.15 crore from Rs 14,933 crore.
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