New Delhi: As Indian passengers of Air France complained of a "harrowing time" on a flight from Paris, the airline on Tuesday claimed that the travellers were "taken care of" by its ground staff at the airport there.
"Needless to say passengers were taken care of by the Air France ground staff who spoke fluent English and passengers were also provided with food and water," the airline said in a statement, even as the passengers complained that the services were inadequate.
"Air France regrets any and all inconvenience caused to the passengers due to this incident. At all times, the main concern of Air France is to ensure the safety of passengers," it said.
The pilot while en route noticed "some vibrations from the cargo hold" of the Airbus A-330, carrying 169 passengers and 12 crew members. The plane returned to Paris where it was checked but "no abnormalities were found".
While passengers with valid transit visas were put up at nearby hotels for the night, the airline staff "mediated" with the immigration authorities to issue transit visas to those who did not have them. This "turned out to be a time consuming process", the airline said, adding all passengers were next day sent to Mumbai by another aircraft.
Over 50 Indian passengers complained of a "harrowing time with hardly any water and food" at the Paris airport and alleged that they were victims of "racial" profiling.
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