'Filthy Toilets, People Screaming For Water': Director Vivek Agnihotri Slams IndiGo

Vivek Agnihotri, the director behind the nationwide sensation The Kashmir Files, recently took to social media to express his frustration with IndiGo Airlines, shedding light on a delayed flight and subpar in-flight services. Known for his outspoken opinions on various issues, Agnihotri did not hold back in recounting his recent unpleasant experience with the airline.

In a social media post, Agnihotri detailed how his flight with IndiGo was delayed by more than an hour and a half, leaving him and his fellow passengers in a state of inconvenience. Agnihotri expressed dismay over the lack of communication from the flight crew during this time, leaving passengers in the dark about the reasons for the delay.

“Boarded the aircraft at 11.10 AM. It’s 12.40. 1.30 hrs and not a word of information from the captain or crew. Flights get delayed all over the world but such indifference to passengers is a unique quality that @IndiGo6E possesses,” read his tweet.

Taking a swipe at the airline, Agnihotri remarked on the global issue of flight delays, emphasising that IndiGo seemed indifferent to the concerns of its passengers. He questioned the efficacy of the latest AI software, expressing frustration at the absence of timely updates regarding the delay. The director voiced his discontent with the airline’s handling of the situation, criticising the disoriented staff and the passengers’ confusion about being confined to the aircraft.

Agnihotri also highlighted the challenges passengers faced in obtaining water during the extended wait, further adding to the discomfort of the situation. The director, known for his candid opinions, stated that he rarely chooses to travel with IndiGo due to what he perceives as an indifferent and arrogant attitude from both the airline and its staff.

A part of his tweet reads, “Why lock flyers in a tunnel with AC with hassled and lost crew? The toilets are filthy with tissue paper all over the floor. People screaming for water. Every hostess passing it on to another..”

In a bold move, Agnihotri questioned whether airlines should consider partial fare refunds for delays exceeding 30 minutes, prompting a discussion on the responsibility of airlines to ensure timely services and communication with passengers.

This incident has not only brought attention to Agnihotri’s personal experience but also sparked conversations about the overall customer service standards in the airline industry, calling for improved communication and responsiveness to passenger concerns.